Team Manager
Sheffield
Starting Salary - £25Kpa + pay progression plan

Call Centre Team Manager - Outbound Sales

Ref: 794| Posted: 7th Oct 2024

Edwards Employment Solutions Ltd are an award-winning, independent recruiter who support ‘employers of choice’ across the East Midlands and Yorkshire.  We partner with a wide range of companies within the Call & Contact Centre sector, bringing excellent career opportunities to YOU!

We are currently recruiting for a Call Centre Team Manager, to join the team at our client, based in Sheffield. 

They are a long established business who are a leading supplier of customer acquisition and customer experience services. 

The role of Call Centre Team Manager is a permanent vacancy.  You will be a direct employee, from day one.

 

Job Details

  • £25,000 per annum

  • Pay progression plan

  • Full time - 40 hours a week

  • Need to be flexible Monday to Friday 8am to 6pm

  • Modern City Centre location

  • Office based role

  • Career progression

 

The Role – Call Centre Team Manager

As a Call Centre Team Manager, you will be responsible for:

  • Motivating a team of Call Centre Agents who are making outbound sales calls

  • Delivering daily briefs

  • Liaising with the client, providing reports

  • Performance Management of your team

  • Personal development of team

  • Ongoing coaching and training of team

 

All About YOU!

  • You must be hard working, self-motivated and dedicated

  • You must be able to demonstrate excellent communication skills (verbal and written)

  • You must have great IT skills as within this role you will be supporting staff using multiple systems.

  • Excellent spelling and grammar

  • Have great analytical skills and attention to detail

  • Have the ability to motivate a Team to achieve all relevant KPI’s and sales targets

 

Must have:

  • Team management or supervisory experience

  • Call & Contact Centre experience

  • A flexible outlook to work

  • A hunger for generating sales and revenue!

 

If you are a Call Centre Team Manager, and looking to start a new role ASAP with a great organisation, then look no further! 

 

Contact us today!

 

Call 01143 869226 and ask to speak to The Call & Contact Centre team, or apply today with a current CV and we will call you back. 

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