Inbound - Customer Service

Client Services Administrator

Ref: 338| Posted: 9th May 2022

Edwards Employment Solutions are recruiting for an experienced Client Services Administrator for a key role within a small but very busy Telephone Answering and Client Administration business, based in Dronfield. 

This is a fantastic role for people who have all-round Administrative skills and are passionate about delivering high level Customer Service to clients. 

Working within a small team and reporting to a Team Manager, your duties will include:

  • Providing and answering service to a varied range of clients in multiple sectors 
  • Taking accurate details for call backs
  • Booking appointments for customers
  • Typing accurate information
  • Using Live Chat
  • Updating Social Media 
  • A variety of ad-hoc Admin tasks

To be successful in this role you must:

  • Good interpersonal and communications skills
  • Excellent telephone manner
  • Excellent customer service skills
  • Ability to deliver tasks to tight deadlines
  • Ability to complete admin tasks accurately and follow instructions
  • Confidence and ability to establish effective working relationships both internally and externally
  • Ability to work on own initiative 
  • Ability to multi task in a fast-paced high-volume environment
  • Ability to work in a pressurised environment. 

This is a full-time position of 42.5 hours per week, which could be between the hours of 8am and 6pm, with Saturday shifts on a rota basis.  Flexibility around these hours are important, and there are often opportunities to work extra hours to cover shifts if you wanted.  There is ample training available, and progression for those who are ambitious.  You will also benefit from free parking. 

This is an excellent opportunity to join an established and growing business and an exciting time in their period of growth.