Call Centre Advisor
Dearne Valley
£11.77 - £14.00 p/h

Customer Service Advisor - £11.77 - £14.00 p/h!!

Ref: 381| Posted: 29th Jul 2022

We are looking for contact centre Customer Service Advisors to join an exciting new team. If you put the customer at the heart of your work and thrive in a fast-paced, call-centre environment then we want to hear from you.

This is your opportunity to join one of the country’s leading brands in the Parcels market. Our client are a premium parcel carrier that take pride in ensuring their customer experience is the best in the market.

We are recruiting advisors to work up to full time hours between the hours of 7am to 8pm Monday  - Sunday 

What you will bring to the team:

· You’ll provide best-in-market customer experience to a diverse range of customers- both Senders and Recipients.

· You will strive for first time resolution on every call to ensure our customers are satisfied with the outcome of their call.

· Where something needs fixing for our customer, you’ll gather all relevant information so that our Operational Team can fix the issue.

· You’ll contribute to your team to share best practise, help review processes and develop continuous improvement for our customers.

We are looking for:

Recent call centre experience

Strong complaint handling skills

Fast learners with good IT literacy- there is a lot to learn and lots of systems to get to grips with. It’s important you are comfortable using multiple systems to deliver the best outcome and resolution

Resilience- you’ll have a resilient character that can remain calm, collected and approachable on every call

Brand ambassadors. You’ll be part of a great team and represent our clients brand on every call

Various start dates 

Temp role

Office based role

If you have recent call centre experience and this sounds like the role for you, please apply to this job ad directly