Inbound - Customer Service

Customer Service Advisor

Ref: 240| Posted: 8th Oct 2021

An excellent opportunity for a customer service advisor to join an established company based in Chesterfield 

Main duties of the role are:

  • To answer and respond to all telephone contact from customers and members of the public, providing a ‘right first time’ service.
  • To provide advice and support to customers assisting in all matters including making payments, low level arrears arrangements, basic fault finding on gas boilers, repairs diagnosis and booking appointments, Choice Based Lettings support and providing information and advice on accessing all services.
  • To effectively deploy appropriately skilled trade operatives for emergency and responsive works. Achieving Repairs Priority timescales and ensuring 100% compliance with statutory requirements.
  • To provide accurate information and advice on the full range of services resulting in an effective first point of contact for customers and members of the public.
  • Keep up to date with regular policy, procedure and service changes to enable provision of accurate and timely information and advice to customers.
  • Be the first point of contact for repair reporting including; fault finding, assessment of customer or household vulnerability, assessment of repair priority and severity and allocating the repair to an appropriate tradesperson.
  • When allocating work to ensure sensible judgement is made about the trade type, available tradesperson and their whereabouts in the district, ensuring travel time is limited wherever possible.

Hours of work are Monday to Friday. 9.00 - 17.00