Inbound - Customer Service

Inbound / Outbound Call Centre roles

Ref: 189| Posted: 19th Jul 2021


Edwards Employment Solutions are recruiting for bright and enthusiastic individuals for various call centre roles for an exciting company based in Sheffield. 

The Role:
Working in a call centre environment, representing well-known global brands, you’ll be responsible for speaking to customers and providing a high level of customer service. Duties include:

Answering emails

Resolving queries 

Complaint handling

Chasing orders 

Processing payments 

You’ll report to a Team Manager and alongside the rest of your team be required to work at a high written and verbal standard in order to meet targets.


Person specification:

Full system training on the role will be provided, as well as ongoing support from senior members of your team. However we are looking for candidates who are able to:

  • Demonstrate great customer service skills gained in previous roles
  • Provide examples of solving issues for customers at work
  • Use multiple computer systems
  • Create well written emails
  • Give examples of when you’ve dealt with challenging and complex issues for customers
  • Display a level of confidence when speaking to customers 

Previous call centre experience is not essential but desirable  - what’s also important is that you are able to use different IT systems and that you have good customer service skills.



This is a full-time permanent role.

Shift patterns can be chosen from the below: (Please note these are NOT rotating shifts)

9am to 5pm, M-F, 1 weekend in 3

2pm-10pm, M-F ,1 weekend in 3

Night shift - Saturday - Wednesday 10pm- 06:30am

Night shift Sunday - Thursday 10pm - 06:30am, 1 in 2 Saturdays

10am - 7pm M-F 

This is a great opportunity to work in a role which will provide you with genuine career progression opportunities, a great working environment and the chance to develop your skills within the company. Supervisory and management opportunities are available for those who work hard and demonstrate commitment. 

Please apply with a current CV or call our Call Centre Team on 01143 869226