Inbound - Customer Service
Sheffield

Inbound / Outbound Call Centre roles

Ref: 189| Posted: 19th Jul 2021

VARIOUS ROLES AND SHIFTS AVAILABLE!!!!    

Edwards Employment Solutions are recruiting for bright and enthusiastic individuals for various call centre roles for an exciting company based in Sheffield. 
 

The Role:
Working in a call centre environment, representing well-known global brands, you’ll be responsible for speaking to customers and providing a high level of customer service. Duties include:

Answering emails

Resolving queries 

Complaint handling

Chasing orders 

Processing payments 

You’ll report to a Team Manager and alongside the rest of your team be required to work at a high written and verbal standard in order to meet targets.

 

Person specification:

Full system training on the role will be provided, as well as ongoing support from senior members of your team. However we are looking for candidates who are able to:

  • Demonstrate great customer service skills gained in previous roles
  • Provide examples of solving issues for customers at work
  • Use multiple computer systems
  • Create well written emails
  • Give examples of when you’ve dealt with challenging and complex issues for customers
  • Display a level of confidence when speaking to customers 

Previous call centre experience is not essential but desirable  - what’s also important is that you are able to use different IT systems and that you have good customer service skills.

 

Shifts:

This is a full-time permanent role.

Shift patterns can be chosen from the below: (Please note these are NOT rotating shifts)

9am to 5pm, M-F, 1 weekend in 3

2pm-10pm, M-F ,1 weekend in 3

Night shift - Saturday - Wednesday 10pm- 06:30am

Night shift Sunday - Thursday 10pm - 06:30am, 1 in 2 Saturdays

10am - 7pm M-F 

This is a great opportunity to work in a role which will provide you with genuine career progression opportunities, a great working environment and the chance to develop your skills within the company. Supervisory and management opportunities are available for those who work hard and demonstrate commitment. 

Please apply with a current CV or call our Call Centre Team on 01143 869226