Service Administrator

Installation & Service Administrator

Ref: 266| Posted: 26th Nov 2021

Installation Service Coordinator – Chesterfield

Salary £19,000 - £21,000

Immediate Start

We are currently recruiting for an installation service coordinator with strong administration skills to join a market leading organisation based in Chesterfield.

The main duties and responsibilities of the role:

  • Proactively managing the live day to day schedule of surveys, install and service jobs for our field-based team which comprises both internal engineers and subcontractors. Organisational skills are key, you will be working on multiple pieces  of  work  for  various  stakeholders  whilst  ensuing  resource  is  always  effectively  utilised,  to  provide  a  great service to our customers.
  • Communication skills -schedulers will need to speak with co-workers, engineers and customers on a regular basis.
  • Working  through challenges  situations  / problem  solving -schedulers  will  need  to  devise  plans of  action and asses those plans regularly.  Need to be ready when problems arise and be able to anticipate problems before they happen.
  • Organisational skills -at any one time the scheduling team can be dealing with multiple requests from both internal and external contacts, which may mean moving jobs around in order to accommodate requests. 
  • Strong team player –you will be working closely alongside other schedulers in carrying out various team tasks and duties on a rota basis. 
  • Will need to liaise regularly with the rest of the team to ensure all tasks are being covered off.
  • Actively  managing  the  various  scheduling  queues  within  IMS -Site  Surveys,  Service  &  Install.  Accurately scheduling jobs to the appropriately skilled engineers.
  • Booking in works with subcontractors and confirming prices.  
  • Checking  over  previously  attended  jobs  ensuring  engineers  have called in  and  provided  the  team  with updates, and where applicable the engineer is issued with a closure code.
  • Raising transfer journals for equipment to be despatched in accordance with site attendance requirements.
  • Responding to emails from both internal and external stakeholders.
  • Speaking  to  engineers  frequently  throughout  each  day  to  receive  updates  on  their  service  /  install  jobs. 

To find out more about this permanent role please contact the team at Edwards on 01246 886366