Inbound - Customer Service
£11.44p/h, rising after probation

Call Handler/Administrator - Part Time

Ref: 741| Posted: 31st May 2024

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Edwards Employment Solutions are recruiting for an experienced Call Handler/Administrator for a key role within a small but very busy Telephone Answering and Client Administration business, based in Dronfield.

This is a fantastic role of Call Handler/Administrator for people who have all-round administrative skills and are passionate about delivering high level Customer Service to clients.

Working within a small team and reporting to a Team Manager, your duties as a Call Handler/Administrator will include:

Salary details & package

  • £11.44 per hour
  • Part-Time Hours - various working patterns available
  • Business opening hours are; Mon – Fri 8am to 6pm, Sat 9am-4pm.
  • Free onsite parking
  • 28 days annual leave (inclusive of bank holidays)

The Role – Call Handler/Administrator

As a Call Handler/Administrator , you will be responsible for….

  • Providing and answering service to a varied range of clients in multiple sectors
  • Taking accurate details for call backs
  • Booking appointments for customers
  • Typing accurate information
  • Using Live Chat
  • Updating social media
  • A variety of ad-hoc Admin tasks

To be successful in this role for Call Handler/Administrator  you must have:

  • Good interpersonal and communications skills
  • Excellent telephone manner
  • Excellent customer service skills
  • Ability to deliver tasks to tight deadlines.
  • Ability to complete admin tasks accurately and follow instructions.
  • Confidence and ability to establish effective working relationships both internally and externally.
  • Ability to work on own initiative.
  • Ability to multitask in a fast-paced high-volume environment
  • Ability to work in a pressurised environment.


Do you feel you match the criteria? Contact us today!


Please apply today with a current CV, or call the office for a chat about your suitability on 01246 886366.