Edwards Employment Solutions are recruiting on behalf of a well-established private client, who are seeking an Administrator to join their team.
This is an exciting opportunity for someone with strong administration skills, excellent communication abilities, and ideally some knowledge of housing disrepair and/or property-related complaints.
As an Administrator, you will be the first point of contact for customers raising issues, ensuring their concerns are logged, tracked, and resolved effectively. You’ll work closely with internal teams and external stakeholders to make sure cases are managed professionally and within required timescales.
Key Responsibilities:
- Handle incoming complaints via phone, email, and written correspondence
- Log, track, and monitor complaints to ensure timely resolution
- Liaise with contractors, surveyors, and internal departments to progress cases
- Maintain accurate records and update case management systems
- Produce reports on complaint trends and case progress where required
- Support with general administrative tasks within the team
About You:
- Previous experience in complaints handling or administration is essential
- Knowledge of housing disrepair or property services would be highly advantageous
- Strong organisational skills with excellent attention to detail
- Confident communicator with the ability to handle sensitive situations
- Proficient in Microsoft Office and case management systems
What’s On Offer:
- Competitive salary of £12.21ph
- Supportive and collaborative team environment
- Excellent opportunity to develop within a growing organisation
- Monday - Friday 08:30 - 17:00
If you’re an experienced administrator with a passion for delivering excellent customer service, and ideally with knowledge of disrepair or housing-related complaints, we’d love to hear from you.
📩 Apply today, or for more information contact Edwards Employment Solutions at 01246 886 366