Edwards Employment Solutions Ltd are recruiting for a number of Experienced Inbound Call Agents for a Sheffield based Call Centre who have a campaign involving dealing with customer service enquiries from online retail customers.
The role involves:
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Working in a busy Call Centre environment
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Taking inbound calls from the general public/customers
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Having conversations with people and resolving their queries
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Delivering very high levels of service at all times
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Resolving challenging situations for the customer
You do not need previous call centre experience to be successful in this role, but you must have a year or more experience within a similar Customer Service role.
We are looking for individuals who possess excellent communication skills, are able to be engaging on the telephone and who have some previous customer service based experience.
This role provides a great working environment with a friendly and supportive management structure. It’s a permanent job opportunity, with progression available for candidates who demonstrate success and commitment. .
To find out more about this role and to discuss your suitability, please call The Edwards Employment Solutions Team on 01246 886366 or apply today with a current CV.