Pre-Sales Executive
Location: Between Leeds, Harrogate and York (Office-based)
Salary: £26,000 base with OTE of £28,000
Contract Type: Full-time, Permanent
About Us
Since 2013, our client been on a mission to revolutionise the heating industry with sustainable, energy-efficient solutions. With several category-leading ecommerce stores and innovative products trusted in thousands of homes, they're proud to help homeowners and businesses transition from outdated, inefficient systems to greener alternatives.
The vibrant office is full of creative, forward-thinking individuals who thrive on collaboration, learning, and delivering excellence. They're passionate about growth, both as a company and for every member of the team.
The Opportunity
We’re looking for an ambitious and motivated Pre-Sales Executive to join the expanding retail team. This role is perfect for someone with a passion for delivering outstanding customer service and driving sales success.
You’ll be the first point of contact for prospective customers, guiding them to the right solutions, providing quotes, and following up on opportunities to ensure delivery of a five-star experience from enquiry through to aftersales.
Key Responsibilities
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Handle inbound calls, emails, and live chat enquiries from both pre-sales and aftersales customers.
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Provide expert advice on products and solutions that best suit customer needs.
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Manage and maintain the sales pipeline, tracking potential sales and following up on quotes.
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Utilise and update the CRM system to ensure accurate and high-quality customer data.
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Support related teams including Purchasing, Operations, and Accounts with relevant queries.
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Resolve delivery, returns, and technical queries efficiently and professionally.
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Continuously build strong relationships with customers and internal stakeholders.
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Participate in ongoing training to maintain in-depth product knowledge.
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Identify and report trends or issues relating to stock, returns, or processes.
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Act as a brand ambassador, representing our values and contributing to a positive, collaborative culture.
What You’ll Get
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Competitive base salary of £26,000 (OTE £28,000)
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23 days holiday plus bank holidays
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1-month paid sabbatical after every 5 years of continuous service
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Professional development and career progression opportunities
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Perkbox membership; free weekly perks, discounts, fitness app and wellness hub access
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Enhanced maternity and paternity pay (after 2 years’ service)
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Regular team events and social activities
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Free Food Fridays, with favourites like fish & chips and pizza!
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Modern, well-equipped office environment
If you'd like to know more feel free to call Rob on 07572 683062