Inbound - Customer Service
Sheffield
19.2K - 19.7K

Senior Customer Service Associate

Ref: 187| Posted: 16th Jul 2021

Edwards Employment Solutions are recruiting bright and enthusiastic individuals for the role of  Senior Customer Service Associate for an exciting company based in Sheffield

Working in a call centre environment, representing a well-known global brand, as Senior Customer Service Associate you’ll be responsible for taking incoming calls and responding to emails from customers who have an issue with their online order.

You’ll report to a Team Manager and alongside the rest of your team of  both Junior and Senior Customer Service Associates, be required to work at a high written and verbal standard in order to meet targets.

Full systems and campaign training on the role will be provided to perform your role as Senior Customer Service Associate, as well as ongoing support from senior members of your team. However we are looking for candidates who are able to:

  • Demonstrate great customer service skills gained in a previous call centre role
  • Provide examples of solving issues for customers at work
  • Use multiple computer systems
  • Create well written emails
  • Give examples of when you’ve dealt with challenging and complex issues for customers

You need to be able to demonstrate success in a previous similar role to be considered for this role as Senior Customer Service Associate - what’s also important is that you are able to use different IT systems and that you have good customer service skills.

This is a full-time permanent role. There are two shift patterns; 9am to 5pm or 2pm-10pm - both include working 1 weekend in 3.

This is a great opportunity to work in a role which will provide you will genuine career progression opportunities, a great working environment and the chance to develop your skills as a Senior Customer Service Associate. Supervisory and management opportunities are available for those who work hard and demonstrate commitment. 

Please apply with a current CV or call our Call Centre Team on 01143 869226