📍 Chesterfield, Derbyshire | 💼 Full-Time | Permanent
💰 £25,000 - £30,000 per annum (DOE)
Edwards Employment Solutions are proud to be recruiting on behalf of one of our long-standing engineering clients for a Service Administrator to join their busy and friendly Service Department.
This is an excellent opportunity for an organised and proactive administrator who thrives in a fast-paced environment. Every day is different, and you'll play a key role in ensuring engineers, customers and internal teams stay connected while keeping service operations running smoothly.
The Role
As a Service Administrator, you'll be responsible for supporting the day-to-day coordination of a field-based engineering team, ensuring service and maintenance work is scheduled efficiently and completed on time.
Your responsibilities will include:
- Coordinating engineers' daily schedules for service, maintenance and breakdown call-outs
- Prioritising urgent customer requests while managing planned maintenance schedules
- Ordering parts and liaising with suppliers to ensure engineers have everything required
- Monitoring stock movements, including engineer van stock
- Reviewing completed service jobs and ensuring all administration is accurate
- Liaising with customers, engineers and internal departments to keep everyone informed
- Updating CRM and service systems with accurate job information
- Supporting continuous improvements within the service function to improve efficiency
- Assisting with service cost checks and preparing jobs for invoicing
What We're Looking For
We're looking for someone who enjoys juggling multiple priorities and takes pride in delivering excellent customer service.
You'll ideally have:
- Previous experience within a Service Administration, Operations Coordination or Engineering Administration role
- Experience scheduling engineers or coordinating field-based teams
- Excellent organisational and time management skills
- Strong attention to detail with a proactive, problem-solving approach
- Confident communication skills with customers and colleagues alike
- Good IT skills, including Microsoft Office and CRM/ERP systems
- A positive, team-focused attitude with the ability to work under pressure
Experience within an engineering, manufacturing or technical environment would be highly advantageous but is not essential.
What's On Offer?
- £25,000 - £30,000 per annum (depending on experience)
- Permanent, full-time position
- Free onsite parking
- Supportive and collaborative working environment
- Opportunity to join a well-established and respected engineering business
- Long-term career development opportunities
About Edwards Employment Solutions
Edwards Employment Solutions are an award-winning independent recruitment agency supporting Employers of Choice across the East Midlands and Yorkshire. We specialise in Industrial, Engineering and Office Support recruitment, matching talented people with outstanding employers.
Interested?
If you feel your skills and experience match what we're looking for, we'd love to hear from you.
Apply today with your up-to-date CV or contact the Edwards Employment Solutions team on 01246 886366 for a confidential discussion.